Our beloved chocolate lab Dutchess passed away at home on her favourite bed on September 12, 2016. Dutchess was 15 years and 7 months old and I know how lucky we were to have had her in our lives for so long. We had known for the last little while that she would soon be leaving this world, it is still very hard when it finally happens. My family took great comfort in the fact that she didn’t die alone, we were here with her when she took her last breath.
We knew that we would have Dutchess cremated and began looking online as to businesses that offered just what we knew we were looking for and more importantly what Dutchess so deserved. We found Pet Heaven and read the reviews and made the heartbreaking call. We spoke with Jamie who immediately understood the loss and explained in a comforting way the options available and were personalized to meet our needs. We “thought” we had found exactly what we were looking for. We took Dutchess to Pet Heaven and met Jamie in person and “knew” we had found the right place. In a time of such sadness and loss, Pet Heaven made our difficult time easier to accept. We felt relieved knowing Dutchess was in the hands of Jamie who is such a trusting and compassionate individual and who represents a very professional and comforting environment.