Twice, within the last year, I had to face the most difficult decision in allowing my fur-kids to be pain-free and go over the "rainbow bridge" ... my first boy in June and my second boy (his brother) just last week.
The Pet Heaven team (thank you Jamie and Janice) had to decipher, through my tears, my wishes for their passing ... when and where to pick the boys up, how to cremate, when to return them "home" ... and each and every step, the Pet Heaven team honored my wishes for the brothers. There wasn't an iota of detail that was missed and every tear was met with a kind and caring word from Pet Heaven.
The compassionate and gracious response of Pet Heaven allowed me to know that my boys were in the best-of-best of hands ... and I knew (with absolute conviction) that they were honored and cared for through their journey to the other side after their 17 years of being on this earth.
Pet Heaven Team ... please accept my MOST sincere "thank you" for providing Buddha and Irioquois the most respectful transition from this world to the next.
There is no one other that I would trust to except for you.
Our beloved chocolate lab Dutchess passed away at home on her favourite bed on September 12, 2016. Dutchess was 15 years and 7 months old and I know how lucky we were to have had her in our lives for so long. We had known for the last little while that she would soon be leaving this world, it is still very hard when it finally happens. My family took great comfort in the fact that she didn’t die alone, we were here with her when she took her last breath.
We knew that we would have Dutchess cremated and began looking online as to businesses that offered just what we knew we were looking for and more importantly what Dutchess so deserved. We found Pet Heaven and read the reviews and made the heartbreaking call. We spoke with Jamie who immediately understood the loss and explained in a comforting way the options available and were personalized to meet our needs. We “thought” we had found exactly what we were looking for. We took Dutchess to Pet Heaven and met Jamie in person and “knew” we had found the right place. In a time of such sadness and loss, Pet Heaven made our difficult time easier to accept. We felt relieved knowing Dutchess was in the hands of Jamie who is such a trusting and compassionate individual and who represents a very professional and comforting environment.